We believe development works best when communities solve their own problems — when citizens work with their leaders to ensure their needs are met and public commitments are fulfilled. We strive to ensure local actors have the knowledge, skills, abilities and tools to make that a reality.
GIVE PEOPLE A STAKE IN THEIR OWN COMMUNITIES
Our programs help citizens engage in the planning and monitoring of government programs in their communities. Local CSOs gain and share knowledge to help communities make decisions, along with the skills to constructively engage, with authorities and hold public officials accountable. Increased citizens participation also means more public oversight and less opportunity for corruption.
COMMUNITY FEEDBACK MECHANISMS
For citizens to exercise effective accountability, they need a set of standards that those responsible are expected to meet, indicators against which performance is measured, and monitoring frameworks to produce data that assesses performance. Most of our programs use community monitoring on the quality of services to improve their effectiveness in achieving intended results, involving a range of instruments, including citizen reports and community scorecards, citizen budget monitoring and expenditure tracking, and using media pressure.
CONNECTING CITIZENS TO THEIR LOCAL GOVERNMENTS
Our programs encourage dialogue between citizens and their governments. Citizens and service providers commonly have a shared objective of improving the quality of public services. Many of our programs focus on improving citizen feedback to service providers, supported by hard evidence and data and the preparation of authorities to receive citizen feedback. The result is better communication, better decision making, and better development results.