Quality Improvement of Public Health Services

In Democratic Republic of the Congo, public health service delivery is often compromised by the absence of accountability and oversight at the local level, creating a situation rife for corruption.  Life-saving medications go missing along the supply chain, public funds disappear, and the poor are forced to pay bribes for basic care.

We believe that the patients at public health facilities are best able to identify the maltreatment, waste and corruption they confront. Our innovative approach put citizens first. They can work with their leaders to reduce opportunities for people in authority to abuse their power, correct service breakdowns and ensure their needs are met.

CERC empower citizens to monitor the provision of public health services at the local level, empowering them to use hard evidence found through strategic monitoring, to advocate for reforms and to constructively engage with authorities.